F.A.Q.

There is a $25 donation required to get on our waitlist for bears up to 12 lbs. Additional fees apply for over 12 lbs to help cover the extra expenses for bigger bears.

Donations help to cover the costs so we can provide the comfort of a personalized weighted Phoenix Bear to bereaved parents at a fraction of the actual cost to us.

Please note, there are additional expenses (to us) besides the cost of the base bear. We cover the cost of the bear, materials, and  shipping fees.
Add-ons (monogramming, angel wings, etc.) are completely optional and there is a small fee for each add-on.

Any bereaved parent whose baby passed away can apply for a Phoenix Bear. At this time there is a limit of 1 Phoenix Bear per baby. If you have multiple losses, you will need to fill out a form for each baby.

If you have suffered multiple early miscarriages you can either fill out one form per baby or, if you prefer, you can fill out one form and receive one 17" Phoenix Bear holding Itsy Bitsy Teeny Pheeney Bears to represent all of your losses (you would need to note this in the additional information entry as well as how many losses you want represented & your babies' information).

Phoenix Bears are customized to the weight of your baby. We offer weighted Phoenix Bears from 4"-28" and 0.8oz-30lbs (we do have 2.5"-4" unweighted bears for smaller babies who were miscarried).
Your Phoenix Bear size will be chosen for you depending on the size of your baby and the available base bears. We can not customize your Phoenix Bear to the length of your baby, only the weight.

It all depends on how many bereaved parents are on the waitlist in front of you. We operate solely on donations. We will work as fast as we can while maintaining high quality results.

We can not guarantee a certain time frame but will email you to notify you when you are officially off the waitlist. Once we start modifying and customizing your Phoenix Bear, it should take between 2-6 weeks to complete (depending on the customization you have requested). Once complete, we will email you the tracking number so you can track your shipment.

Yes! We offer an Express Pass for $40 + you will be purchasing your own base bear from our Phoenix Bears Amazon Wish List. This will bump you up on the waitlist and expedite your Phoenix Bear significantly.

Yes, if you purchase your base bear off our Phoenix Bears Amazon Wish List and have it sent directly to us with your full name and your Phoenix Bears order number. You will not be reimbursed for your base bear purchase.

Yes! You can customized Phoenix Bear in memory of your baby who has passed away. You can also donate one in memory of another loved one or in honor of a loved one (such as for their birthday or Mother's Day). This donated Phoenix Bear will include a card with your Loved One's information on it (name, etc.). You will receive a digital certificate acknowledging your donation. If given in honor of someone, you can direct the certificate to them to let them know they have been honored in this way.

Yes! We do accept donations of brand new teddy bears of any size. While we prefer bears off our Amazon Wish List because these bears have been previously tested to their max weight capacity and proven to be good quality bears, we will accept other teddy bears as well.

Teddy bears must be brand new, not sitting around collecting dust (we need to be sure they are good for snuggling), clean, stain free and odor free.

Any bears received that we cannot use for any reason will be donated to local police or fire stations, or other local charities.

We accept the following donations:

• • Monetary donations (our greatest need)

• • Base bears from our Amazon Wish List

• • Flannel material of any color, pattern, or design (if you desire to send already cut for inserts, we can send you a pattern to use)

• • Fleece material (solid colors, soft colors, and small baby nursery type patterns)

• • Any items from our Amazon Wish List

• • Small loveys to attach to 17" bears

• • Crocheted or knit: size micro preemie, preemie, or newborn baby hats with teddy bear ears (to be donated to hospital for babies who passed away), very small blankets (and matching bow) for 17" bears to hold

Yes! If you are a bereaved parent who is also struggling financially and can not afford the waitlist fee, you can apply to be considered for a Phoenix Bears Grant. If you are accepted, you will be placed on the grant waitlist.

There is no estimated time frame for being on the Grant Waitlist. You are on it until enough funds are donated to the grant fund to cover your requested fee (partial or full).

Note: Grant Fund bears are weighted to your baby's weight and have an attached blanket, but do not have angel wings or embroidery.